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ALL ORDERS PLACED BY 3PM ARE DISPATCHED ON THE SAME DAY, USING A NEXT WORKING DAY DELIVERY SERVICE (MON-FRI). FREE NEXT WORKING DAY DELIVERY WITHIN MAINLAND UK APPLIES ON ORDERS OVER £150. FURTHER INFORMATION AS BELOW:
If your order is over £150 and you are located in mainland UK then you will automatically qualify for Free Next Working Day Courier Delivery. We use City Link, Business post and Night freight for our deliveries, depending on your order.
If your order is under £150, the shipping charge will be a fixed cost of £5 and will be shown in your basket automatically for you. For orders with a value of less than £5, royal mail first class post is generally used, which can take between 1-2 working days for delivery.
Please note that weekends & bank holidays are not considered to be working days. If your order is received before 3pm Monday to Thursday, the goods will be dispatched on the same day as your order for delivery on the following working day. Orders received before 3pm on Friday will be dispatched on Friday for delivery on the following Monday. Orders received after 3pm on Friday will be dispatched on the following Monday, again using a next working day delivery service.
All prices quoted on our site, and all amounts set above, are exclusive of VAT at 20%. Note that surcharges apply on all courier deliveries outside mainland UK. For courier purposes, the following destinations are considered as outside mainland UK: Scottish Highlands, Northern Ireland, Southern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles. The postcodes that fall within these areas are: All IV, All KW, PA20-PA78, PH4 - PH50, All HS, All ZE, All IM, All BT. Please call or email us for a quote on delivery if your postcode falls into one of these.
Additional surcharge may be applicable for postcodes starting with AB depending upon the carrier we have to use € But we will notify by email, if payable, before the order is dispatched.
Orders received after 3pm will not be shipped until the next working day. If you are located in any area that has not been stated above, including Offshore UK and Ireland, there will be a different delivery charge. If you would like to know the cost for delivery to your area please call us on 0208 386 6960.
We also offer upgraded deliveries such as :
i Next day before 9:30am
ii Next day by noon
iii Saturday Delivery
If you would like a quote for any of the upgraded delivery options, please call us on 0208 386 6960.
If you are unhappy with a stocked item you have ordered, you may return it for a full refund, credit or exchange within 30 days of purchase. Just call our Customer Service team on 0208 386 6960, who will issue you with a returns authorisation.
We take great care to ensure our products reach our customers in good condition. However, in the event that you receive a damaged or defective product please call our customer Service team on 0208 386 6960. They will arrange a collection and credit, exchange or refund at no extra cost to you.
Please note that any non-stocked item such as Custom printed tape can not be returned once your order has been confirmed. If you have a problem with a non-stock item please call our Customer Service team on 0208 386 6960.